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Faq

Frequently Asked Questions

Common questions about Contextium.

General

What is Contextium?

Who is Contextium for?

Contextium is built for:

  • Engineering teams managing API documentation
  • Technical writers creating product documentation
  • Product teams maintaining specs and requirements
  • Companies needing a collaborative documentation platform
  • Teams working with AI agents on documentation

How is Contextium different from other documentation tools?

Contextium is unique in its AI-native approach:

  • Version control built-in - Complete history of every change
  • Team collaboration - Real-time updates, comments, and reviews
  • Developer-friendly - Full API and CLI access
  • Structured organization - Projects, folders, and tags

Do I need coding knowledge to use Contextium?

No. Contextium is designed for both technical and non-technical users. The web interface requires no coding knowledge. API and CLI are available for developers who want programmatic access.

Plans & Pricing

Is there a free plan?

Yes. The Starter plan is free forever and includes:

  • 1-2 users
  • 25 files
  • 50MB storage
  • 7-day version history
  • Unlimited projects

Can I try Professional or Business plans for free?

Yes. Both plans offer a 14-day free trial with full access to all features. No credit card required to start the trial.

What happens if I exceed my plan limits?

Contextium provides a 7-day grace period when you exceed limits after a downgrade.

During Grace Period (Days 1-7):

  • Full access to all features continues
  • Yellow warning banner with countdown
  • Email reminders on Day 1, 3, and 6
  • Time to upgrade or reduce usage

After Grace Period (Day 8+):

  • CLI/API - Blocked with 403 errors
  • Files - Read-only mode (can view but not edit)
  • Team Members - Excess members automatically suspended (oldest first, owner protected)

Restore Access:

  • Upgrade to higher plan (instant restoration)
  • Reduce usage to meet limits (automatic restoration)

See Usage & Limits for complete details.

Can I upgrade or downgrade anytime?

Yes. You can change plans anytime:

  • Upgrades - Take effect immediately with prorated charges
  • Downgrades - Take effect at end of current billing period

Do you offer refunds?

Yes. We offer a 30-day money-back guarantee. If you're not satisfied, cancel within 30 days of your first payment for a full refund.

Do you offer discounts?

Yes:

  • Annual billing - Save 20% on Professional and Business plans
  • Academic/Nonprofit - 50% off Professional and Business plans
  • Enterprise - Custom pricing available

Features

Does Contextium support Markdown?

Yes. All files use Markdown formatting with full support for:

  • Headings, lists, and formatting
  • Code blocks with syntax highlighting
  • Tables
  • Links and images
  • Blockquotes

Can I import existing documentation?

Yes. You can:

  • Copy and paste content into Contextium
  • Create files via API or CLI
  • Bulk upload using our import tools (contact support)

Version history starts from import date.

Does Contextium have version control?

Yes. Contextium automatically tracks every change:

  • Complete version history
  • Who made each change
  • Diffs between versions
  • Ability to revert to any previous version

Retention period depends on your plan (7 days to unlimited).

Can multiple people edit the same file?

Yes. Contextium supports real-time collaboration:

  • See who's viewing files
  • Live updates as changes are made
  • Conflict resolution if simultaneous edits
  1. Approve to apply, or reject with reason
  2. Approved changes create new version
  3. Full audit trail maintained

This ensures human oversight of all AI-proposed changes.

Does Contextium have search?

Yes:

  • Basic search (all plans) - Search file names and paths
  • Advanced search (Business/Enterprise) - Full-text content search with AI-powered ranking

Can I organize documentation hierarchically?

Yes, using multiple methods:

  • Projects - Top-level organization (e.g., "API Docs", "User Guides")
  • Folders - Nested hierarchies within projects
  • Tags - Cross-cutting categorization
  • Paths - Logical file paths

Collaboration

How many people can use Contextium?

Depends on your plan:

  • Starter - 1-2 users
  • Professional - 3-25 users
  • Business - 10-100 users
  • Enterprise - Unlimited

What are the different user roles?

Four roles with different permissions:

  • Owner - Full control including billing
  • Admin - Manage team and settings
  • Editor - Create and edit content
  • Viewer - Read-only access

See Roles & Permissions for details.

Can I share documentation with people outside my workspace?

Public sharing is coming soon. Currently, viewers must be invited to your workspace.

For now, you can:

  • Export files as Markdown
  • Share via API (Professional plan+)
  • Invite as Viewer (read-only)

Does Contextium have notifications?

Yes. Receive notifications via:

  • In-app notifications
  • Email
  • Slack (Professional plan+)
  • Webhooks (Professional plan+)

Configure which events trigger notifications and delivery method.

Security & Privacy

Is my data secure?

Yes. Contextium uses industry-standard security:

  • TLS 1.3 encryption for data in transit
  • AES-256 encryption for data at rest
  • Regular security audits
  • SOC 2 Type II certified (Enterprise)
  • GDPR compliant

Who can see my documentation?

Only workspace members you invite can see your documentation. Data is isolated per workspace with no cross-workspace access.

Can I export my data?

Yes. You can:

  • Export individual files as Markdown
  • Export all data via Settings → Profile → Export Data
  • Use API to programmatically export (Professional plan+)

What happens if I delete my account?

When you delete your account:

  • 90-day grace period to cancel deletion
  • After 90 days, all data permanently deleted
  • Files in workspaces owned by others remain (authorship anonymized)

Does Contextium sell my data?

No. We never sell user data to third parties. See our Privacy Policy for details.

Technical

Does Contextium have an API?

Yes. Professional plans and above include full REST API access for:

  • Creating and managing files
  • Managing projects and folders
  • Searching content
  • Team management

See API Documentation for details.

Does Contextium have a CLI?

Yes. Professional plans and above include CLI access for:

  • Creating and editing files
  • Managing projects
  • Viewing version history
  • Searching documentation
  • Bulk operations

See CLI Documentation for details.

Can I integrate Contextium with other tools?

Yes:

  • Slack - Notifications in Slack (Professional plan+)
  • GitHub/GitLab - Repository integration (coming soon)
  • Webhooks - Custom integrations (Professional plan+)
  • API - Build custom integrations (Professional plan+)

What are the rate limits for the API?

Rate limits vary by plan:

  • Professional - 1,000 requests/hour, 10,000/day
  • Business - 5,000 requests/hour, 50,000/day
  • Enterprise - Custom limits

See API Rate Limits for details.

Can I self-host Contextium?

Self-hosting is available on Enterprise plans only. Contact sales@contextium.com for details.

What browsers does Contextium support?

Contextium supports modern browsers:

  • Chrome 90+
  • Firefox 88+
  • Safari 14+
  • Edge 90+

We recommend keeping your browser up to date for best performance.

Support

How do I get help?

Multiple support options:

  • Knowledge Base - Documentation and guides
  • Email - support@contextium.com
  • Live Chat - In-app chat (Professional plan+)
  • Phone - Enterprise customers only
  • Community Forum - Ask other users

What are your support hours?

  • Email support - 24-48 hour response (all plans)
  • Priority support - 8-hour response (Professional/Business)
  • 24/7 support - Enterprise only

How do I report a bug?

  1. Email support@contextium.com with:

    • Description of the issue
    • Steps to reproduce
    • Screenshots if applicable
    • Browser and OS information

  2. Or use the in-app Report Bug feature

How do I request a feature?

  1. Email support@contextium.com with your feature request
  2. Or use in-app Feature Request option
  3. Or post in community forum to gauge interest

We prioritize features based on user feedback.

Is there a community forum?

Coming soon. We're building a community forum for:

  • Feature discussions
  • Best practices
  • Tips and tricks
  • User-to-user support

Migration

Can I import from other documentation tools?

We're building importers for popular tools. Currently:

  • Copy/paste content
  • Use API/CLI for bulk import
  • Contact support for migration assistance

How long does migration take?

Depends on documentation size:

  • Small (< 100 files) - Minutes with API/CLI
  • Medium (100-1,000 files) - Hours with scripting
  • Large (1,000+ files) - Contact support for assistance

Will I lose version history when migrating?

External version history doesn't migrate. Contextium version history starts from import date.

To preserve history:

  • Export old version history
  • Reference in Contextium
  • Or contact Enterprise sales for custom migration

Still Have Questions?

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